Return Policy

Incomplete Shipments or Damaged Publications

Missing items or damaged products must be reported to Ohio Contractor License Center Client Services at 1-866-332-8453 within 48 hours of receiving your completed order.

30-Day Return Policy

Contact Ohio Contractor License Center Client Services at 1-866-332-8453 within 30 days of purchase to obtain a Return Authorization number before returning any merchandise.

Return Conditions

• All accepted returns are subject to a 10% restocking charge.
• Books and materials must be returned in their original condition and packaging. Items with removed barcodes or binder inserts are not considered resalable and may be refused.
• Shipping charges are nonrefundable.
• CD-ROM and DVD products are nonrefundable. Defective discs may be exchanged only for the same title and edition.
• Return merchandise using a carrier that provides shipment tracking, such as FedEx or UPS.